Frequently Asked Questions

All-American Self Storage is dedicated to providing you with the best in customer service. Below are the answers to many of the most common questions we receive. If your concerns are not answered here, please feel free to contact the facility nearest you to speak with one of our self storage professionals.

How long do I have to rent storage?

We offer month-to-month leases, meaning there are no long-term contracts and no commitment.

Do I need insurance?

You may carry your own insurance (check your homeowner’s or renter’s policy to see if you are already covered) or apply for insurance coverage from a company that specializes in self storage insurance. All of our facilities have been approved by Deans & Homer Insurance. You may pick up a brochure at our facility for more information about premiums and coverage.

Do you give me a key?

You provide your own lock and key so that you are the only one with access to your storage unit. You may purchase a high-quality lock at our storage office.

When can I access my belongings?

Our gate access hours are from 8 a.m. to 9 p.m. seven days a week. Our office hours are 8 a.m. to 5 p.m. Monday through Friday and 9 a.m. to 2 p.m. Saturday.

How much notice must be given before I can move out?

We require a 5-day written notice in order to move out. Full details on the vacating policy will be provided to you at the time of move-in.

Do you offer moving assistance?

Although we don’t provide a mover, all of our facilities have local, reliable movers that we recommend. We even offer professional moving assistance when you rent a climate-controlled 10’x10’ or larger with a minimum contract. Please contact your facility for full details.

How can I make a payment?

Payments can be processed by mail, in person, or through our website. You may also arrange to have your payment automatically credit to your card or debited to your account. Please ask your manager about this feature. Our facility is equipped with a payment drop box; however, we do not recommend this method for cash payments.

What sizes do you have and how much do they cost?

We have a wide variety of unit sizes available to meet your needs. Unit sizes and prices will vary by location. Please contact a facility nearest you for current availability.

How do I calculate how much storage space to rent?

Our expert managers can assist you in determining the right unit size for you. Simply give us a brief description of what will be stored and we’ll help you determine how much space is needed. You can also do this on your own with the help of our storage unit calculator.

What forms of payment do you accept?

We accept major credit/debit cards, checks, and cash.

Do you sell locks and packing/moving supplies?

Yes! We sell high-quality locks with a lifetime warranty at a discounted price. We also offer boxes and moving supplies.

What kind of documentation do I need to rent a storage unit?

A valid driver’s license or federal ID with picture is required to lease a unit. Watercraft and RV must be accompanied by current registration and proof of insurance.

How long will it take to complete my transaction on move-in day?

The entire move-in process should take less than 15 or 20 minutes. Please keep in mind that this time could vary depending on whether there are other customers ahead of you when you arrive. Mornings are usually the slowest period of the day, while afternoons are busier. To expedite the moving process, we you may complete your paperwork online.

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